Auto repair shop texting software
Auto repair shop texting software that ends the phone tag
Text from your shop's own number: customers approve the estimate and pay the invoice from their phone — every message on the RO.
Prefer to see it first? Book a 15-minute demo
One price, one subscriptionNo contractYour data is yours — export anytime
One thread
Every customer text in one place — on the repair order
BayDocket is auto repair shop texting software that texts your customer from your shop's own number, and keeps every message — sent and received — on the repair order thread. When Mrs. Alvarez replies "go ahead on the brakes," it's right there on her Civic's RO, not lost in somebody's personal phone.
A delivery dashboard shows what sent, what delivered, and what failed. So when a customer hasn't answered, you know whether they're thinking it over or the text never reached them — instead of assuming they're ignoring you. And STOP and HELP are handled automatically, so carrier compliance is built in, not your problem. Customers get the texts they asked for — approval requests, status updates, and pay links — never marketing blasts.
Approvals by text
Approvals by text — no phone tag
The old way: call, voicemail, wait, call again — while the car sits on the lift and the bay stays blocked. The BayDocket way: text the customer a link. They tap it and see each recommended job with its price, approve the work they want and decline the rest, right from their phone. No app, no login, no password.
The moment they tap Approve, the repair order is authorized and your tech can start. What used to take three phone calls and half an afternoon now takes one text and a tap.
Text-to-pay
The invoice, paid before the car leaves the lot
Getting paid shouldn't wait for the customer to show up. When the invoice is ready, text a secure pay link — the customer sees the invoice on their phone and pays by card right there. Powered by Stripe, with your shop as the merchant: the money goes straight to your shop, and BayDocket never touches it.
That means the car can be paid for while the customer is still at work, pickup takes thirty seconds, and nobody's chasing an invoice on Friday afternoon. Get paid faster, with the payment recorded on the RO the moment it lands.
Frequently asked questions
Can customers text the shop back?
Yes — it’s a real two-way conversation from your shop’s own number. When a customer replies, the text lands on their repair order thread automatically, so the writer answers in context instead of hunting for which car a stray message belongs to.
How does text-to-pay work?
When the invoice is ready, you text the customer a secure pay link. They tap it, see the invoice, and pay by card from their phone — no app, no account. Payments run on Stripe, your shop is the merchant, and the money goes straight to your shop’s bank account.
Do you handle STOP and opt-out compliance?
Yes, automatically. If a customer texts STOP, they’re opted out on the spot and the system won’t text them again; HELP gets an automatic reply. Carrier compliance is built in — you don’t have to think about it.
Does texting cost extra?
No. Two-way texting, text approvals, and text-to-pay are all part of the one BayDocket subscription — one price, everything included. Texting is never gated behind a higher tier.
Prefer to see it first? Book a 15-minute demo
One price, one subscriptionNo contractYour data is yours — export anytime